Please carefully read this document

October 2, 2025

This document contains information about the limitations to the use of the product.
It is highly recommended to read through this document before using this product.

For system requirements, please visit System Requirements.

Overview

• Upgrading from Actiphy StorageServer, Actiphy ImageCenter (with StorageServer) is not supported.

• The tasks configured with Actiphy StorageServer or Actiphy ImageCenter (with StorageServer) cannot be migrated. Manually copyed schedule and profile settings does not work.

• The password-protected version 302 image files created with ActiveImage Protector 7.5.x or earlier are not supported except for BootCheck and Replication.

• Please note that configuring a post-backup task for the same image set with ActiveImage Protector that created the backup may result in unexpected behavior.

  Ex: If [Consolidation] is configured as a post-backup task in ActiveImage Protector and [BootCheck] is configured with this product, and both tasks start processing at the same time, incremental images that should have been deleted as a result of Consolidation task may remain in the destination because they have to be processed with BootCheck task.

• When using a web browser such as Firefox that restricts access to sites using self-signed certificates, the [SSL Certificate Required] dialog box is displayed if the following information has not been added to the server certificate.

  https://localhost:58337

  Following the instructions in the dialog box registers [localhost:58337] as an exception for the browser’s server certificate, allowing information such as events to be updated in real time.

• Buckets added with Actiphy StorageServer, Actiphy ImageCenter, and Actiphy ImageServer running on a different computer cannot be managed.

• When installing the product to a path other than the default installation path, do not specify a path that contains double-byte characters. Installing the product to a path that contains double-byte characters will prevent you from connecting to the Web Console.

• When data are in wait to be written to storage, the product temporarily saves the data in memory (primary cache) until overall system memory usage reaches the specified threshold (70% by default). When the primary cache becomes full, the product can process only the amount of data that has been written from the cache to storage, which may reduce the processing speed of backup clients.

• When the created image is saved to a bucket with [Split image into the specified size] option enabled in an ActiveImage Protector client, events indicating the start and completion time of each split file are displayed. In addition, the [Size] field in the image information displays the size of the AIV file, while [Image Set Size] displays the total size of the AIV and AII files (CHNK files are not included).

• When a folder previously used as a bucket in Actiphy StorageServer or Actiphy ImageCenter (with StorageServer) is specified as a bucket again, Inter-File Deduplication is not performed on existing image files.

• While [Browse Image] is in progress, an image in use cannot be deleted. The same applies to deletion of image files based on the retention policy in ActiveImage Protector.

• When multiple processes, such as image creation, Workflow processing, image export, and browsing image, are running simultaneously, the time required for each process increases.

Replication

• If multiple replication targets are configured for a single stage, they are processed sequentially. If multiple image files are selected for Replication, it may take some time for the entire process to complete.

• If the same path on the same storage is configured as the replication target for buckets/folders with the same name created by multiple instances of this product, enable [Create Subfolder]. If this option is disabled, the product may not operate as expected after the process is completed.

• In ActiveImage Protector, do not specify the folder named after the bucket created at the replication destination as the backup destination. If [Keep target items the same with source] is enabled in the policy, image files are deleted during replication process.

• When WebDAV is selected as the replication target, the task progress percentage does not gain from the percentage shown at the start until replication of the target file is complete. For a task processing multiple files, the progress percentage increases based on the proportion of the total file size that has been replicated.

• If no images matching the filter exist at the target during replication, they are also replicated.

BootCheck

• When Hyper-V on another host is used, the iSCSI Target Server feature is enabled on the host running this product. After uninstalling the product, disable this option if no longer required.

• On Windows desktop operating systems, only BootCheck using local Hyper-V is supported. BootCheck using Hyper-V on another host is not supported.

• The systems supporting BootCheck (OS, boot type, etc.), are subject to the requirements of the Hyper-V host being used.

  Ex: Since Hyper-V does not support Server 2008 R2 / Windows 7 x64 with a UEFI boot configuration, BootCheck is not supported.

• The supported image files are those created with AIP Windows Edition. Windows XP, Windows Server 2003, or later operating systems are supported. The image files created with Linux Edition are not supported.

• On Windows 7 or later, BootCheck does not support the image file which does not contain an active partition, such as the System Reserved partition.

• If the system is restarted or shut down during BootCheck process, the virtual machine created for BootCheck remains in the “Saved” state after the system starts. Then, delete the virtual machine. BootCheck does not support backup images of the systems configured with dynamic volumes.

• BootCheck requires 2048 MB of available memory on the hypervisor to run a single task.

• BootCheck does not support the same image used by different ImageServer instances on Hyper-V running on the same target host.

• While the process is running, the progress of [Current Tasks] remains at 10% and reaches to 100% when the process completes.

• If the process fails in -948 error, etc., please enter the smaller number of concurrent tasks in [Preferences] - [Performance].

• When processing multiple targets at the same time using Hyper-V on another host, we recommend reducing the number of concurrent tasks and lowering the processing frequency.