Please carefully read this document

February 14, 2025

This document contains information about the limitations to the use of the product.
It is highly recommended to read through this document before using this product.

For system requirements, please visit System Requirements.

• When backup process speed to this product running on Docker is significantly slow, please change the settings for maximum UDP buffer size on Linux system on the host and try again.
  Ex: Maximum buffer size is configured to be 4MB. sysctl -w net.core.rmem_max=4194304
sysctl -w net.core.wmem_max=4194304

  When backup process speed is improved, please add the following in “/etc/sysctl.conf” file and the settings are perpetually applied.
  net.core.rmem_max=<value>
net.core.wmem_max=<value>

• When data are in wait for write to the storage, the data in wait are evacuated to the memory space (primary cache) until the memory usage of the entire system reaches the predefined value (70% by default). Once the size of the primary cache become plentiful, only the data size written from cache to storage can be processed. As a result, the process speed on backup client slows down.

• When installing this product in Linux environment, E-Mail notification is received in English.

• When running consolidation task from ImageCenter for the incremental backup files created by enabling [Split image into xx MB files] option on ActiveImage Protector client, the consolidation task may fail in -413 error.

• When accessing via a Web browser that restricts access to the sites that use self-certification, such as FireFox, specify the Web Socket port and try again. The default Web Socket port is 58337. Ex：https://localhost:58337

  When accessing the site again, if you get the message “Secure connection failed”, please launch Web browser again and retry.

• If accessing from Actiphy StorageServer running as a Docker container, it will appear as Client .

Replication

• Replication tasks are processed in sequence. When there are multiple number of Replication target image files, the entire process time will be longer.

• When specifying multiple replication targets in a bucket, the replication processes will be started according to the schedules predefined for the respective replication targets. In the environment with insufficient resources, you are recommended to configure the schedule settings avoiding duplicate replication processes to multiple replication targets.

• Please do not specify the same path for the same storage as the replication targets for the multiple buckets of a same name on Actiphy StorageServer. If you do so, after the process completes, it may result in an unintended status. Please make sure you specify the different path to the different storage as the replication target.

• The backup image files newly added during replication process will be processed with the subsequent schedule.

• When configuring the settings for a post-backup process with ActiveImage Protector or Consolidation task with ImageCenter, you are recommended to configure the schedule settings when Replication task with this product is not scheduled. If Replication process with this product conflicts with a post-backup process or Consolidation process, Consolidation process will be skipped.

• When there are no unprocessed image file at the scheduled date/time, Skip event will be recorded in the log.

• In ActiveImage Protector, please do not specify the destination with the folder named same as the bucket created in the replication target. When [Keep target items the same with source] option is enabled for Retention Policy, the image files will be deleted in Replication process.